Graduate Customer Service Interns at Cornerstone Staffing

About the Company

Cornerstone Staffing – Our client, a big player in the FMCG Industry, is seeking application from suitably qualified candidates to fill the position below:

Job Title

Customer Service Intern

Job Location

Lagos

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Job Description

Our client is looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities

-Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
-Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
-Direct or route customer calls to appropriate personnel for assistance.
-Work with customer service manager to ensure proper customer service is being delivered.
-Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
-Handle dissatisfied customers in a polite and professional fashion.
-Track and follow-up all customer requests in a timely manner.
-Compile reports on overall customer satisfaction.
-Identify and assess customers’ needs to achieve satisfaction.
-Track and follow-up all customer requests in a timely manner.
-Compile reports on overall customer satisfaction.
-Identify and assess customers’ needs to achieve satisfaction.

Requirements

-Minimum of a B.Sc Degree in any field
-1-2 years experience in Customer Relationship Management will be a plus.
-Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
-Effective communication and interpersonal skills (both written and verbal)
-Self-motivated and able to work independently and in team environments
-Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
-Ability to multi-task and manage several projects simultaneously
-Exceptional customer service and follow up skills

Application Deadline

Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

Do you keep applying for jobs but don’t get invited for interviews? Your resume and cover letter could be the issue. Click here and read this so we can help you!!!

The EdPointa Graduate Finishing Academy is here. You don’t want to miss this. !!!

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Enoch Olisa

I'm passionate about Education. It is the foundation upon which we as people think and act.

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